AI receptionist
AI receptionist for restaurants
Your host stand can only be in one place at a time. Maddie, the AI phone host for restaurants, is the receptionist who never steps away — greeting every caller warmly, answering the dietary, hours, and menu questions guests actually ask, and booking tables so your team can stay focused on the room.
The front-of-house problem an AI receptionist solves
During service, the phone competes with the dining room. A host seating a party can't give the caller their full attention, calls get rushed or sent to voicemail, and the guest experience suffers on both ends of the line. Hiring extra front-desk coverage just for the phone is rarely practical.
An AI receptionist takes that pressure off the host stand. Maddie answers instantly with a warm, on-brand greeting, handles the question or booking herself, and only pulls in a staff member when a caller specifically asks — so your team protects the in-room experience without anyone going to voicemail.
A receptionist that sounds like your restaurant
A warm, consistent greeting on every call
Maddie answers with a natural, hospitality-trained voice and greets callers by your restaurant name — the same polished welcome whether it's the dinner rush or a quiet Tuesday.
Frees your host stand during service
Your team can focus on the guests in front of them instead of breaking away to answer the phone. Maddie handles the line so in-room hospitality never gets interrupted.
Answers guest questions from your own facts
Hours, location, dietary options, and menu questions are answered from the knowledge base you provide — never guessed. If something falls outside it, Maddie says so and offers to transfer.
Hands off to a person when it matters
When a guest asks for a manager or a real person, Maddie warm-transfers to your staff number and logs the reason — so the human touch is always one step away.
Explore every capability on the features page or see plans and pricing.
Frequently asked questions
Will an AI receptionist sound robotic to my guests?
No. Maddie uses a natural, conversational voice trained on restaurant hospitality, greets callers by your restaurant name, and handles mid-sentence corrections gracefully. Most callers simply experience a warm, attentive host.
Does Maddie replace my host or work alongside them?
She works alongside your team. Maddie takes the phone off the host stand so your staff can focus on seating and serving guests in the room, and she transfers to a person whenever a caller asks.
Can the AI receptionist answer menu and dietary questions?
Yes — from the facts you provide. Maddie answers questions about your hours, location, menu, and dietary options from your knowledge base, and only speaks to what she has been given.
Can I control how the receptionist greets my guests?
Yes. During onboarding you choose a natural voice profile, set a custom greeting that matches your restaurant's tone, and can even change the agent's name — so callers hear a receptionist that sounds like part of your team, not a generic bot.
Give every caller a warm welcome
Maddie greets guests, answers their questions, and books tables — so your host stand can stay with the room. Set up in under an hour, no new hardware.
Get Maddie for your restaurant