Sign in Get started

Everything included

A complete AI phone host for your restaurant

Maddie handles the entire call lifecycle — from first ring to confirmed booking to logged transcript.

Get started View pricing

Call handling

Every call answered, instantly

·Picks up on the first ring, 24/7 — even during peak service
·Natural, conversational voice trained on restaurant hospitality
·Handles simultaneous calls without hold music
·Detects when a caller wants to speak to a human and transfers immediately

Reservation booking

Takes bookings like a seasoned host

·Collects guest name, party size, date, time, and special requests
·Checks availability against your calendar in real time
·Confirms bookings and reads back details to the caller
·Books and manages reservations in your Maddie dashboard, with CSV import/export

SMS confirmations · coming soon

Automatic text confirmations

·Sends an SMS the moment a reservation is confirmed
·Includes date, time, party size, and restaurant address
·Powered by Twilio — reliable delivery worldwide
·Toggle on or off per restaurant in settings

Knowledge base

Answers from your own facts

·Train Maddie with your hours, menu items, parking, policies, and FAQs
·She never invents — only answers from what you've provided
·Organized by category: Hours, Menu, Parking, Policies, Private Events
·Update any time from your dashboard; changes take effect immediately

Staff handoff

Seamless transfer to your team

·Callers can say 'speak to someone' at any point
·Maddie warm-transfers to your configured handoff number
·Handoff events are logged with reason and timestamp
·Fallback to voicemail if no one picks up the transfer

Analytics

Data on every call

·Call volume by day — 30-day rolling chart
·Answered vs. missed breakdown with donut chart
·Peak call times by hour — top 3 busiest slots highlighted
·Intent breakdown: what callers are asking about most

Live monitoring

See what Maddie is doing right now

·Live activity feed on your dashboard — streams in real time via SSE
·Pulsing 'Maddie is on a call' banner when a call is active
·Color-coded outcomes: booked (green), transferred (amber), missed (gray)
·Auto-reconnects if the connection drops

Voice & persona

Sounds like part of your team

·Choose from four ElevenLabs voice profiles during onboarding
·Customize the agent name — it doesn't have to be 'Maddie'
·Set a custom greeting that matches your restaurant's tone
·Recording consent disclosure plays automatically when enabled

Transcripts

Full conversation records

·Every call produces a searchable, timestamped transcript
·Chat-bubble UI — Maddie's lines left, caller's lines right
·Audio player for recorded calls directly in the transcript drawer
·Handoff events shown inline: '— Transferred to staff —'

Error log

Visibility into every failure

·AI errors and failed reservations logged automatically
·Table view with timestamp, type, error message, and call ID
·Read-only — logs are audit-safe and never editable
·Empty state confirms when everything is running cleanly

Compliance

Built for restaurant operations

·Recording consent disclosure option for GDPR / CCPA compliance
·All data scoped to your restaurant — no cross-tenant leakage
·Clerk-powered auth with session management
·Per-route rate limiting on all API endpoints

Setup

Running in 20 minutes

·8-step onboarding wizard — import, basics, phone, voice, hours, menu, knowledge base, config
·Automatic greeting generated from your restaurant name
·Try your Maddie free in the browser before you subscribe
·No developer required — manage everything from the dashboard

Everything above, from day one.

Talk to your own Maddie free in the browser. Subscribe to activate your live phone line.

Explore by use case

Phone answering service Reservation answering Voicemail alternative AI answering service AI receptionist After-hours answering Compare alternatives