Resy alternative
Maddie vs Resy: covering the phone calls your booking platform leaves ringing
Resy is a reservation and table-management platform that powers a lot of restaurants' online bookings. What it doesn't do is pick up the phone for you — and a meaningful share of guests still call, especially to ask a question or book on short notice. Maddie is the AI phone host that answers those calls: she picks up on the first ring, takes reservations by phone, and answers menu and hours questions from your own information. Here's an honest comparison of where each one fits.
Maddie vs Resy: side by side
| Feature | Maddie | Resy |
|---|---|---|
| What it is | AI phone host that answers your restaurant's calls | Reservation & table-management platform — see Resy for details |
| Answers inbound phone calls | Every call, on the first ring, 24/7 | See Resy for current phone / call-handling capabilities |
| Captures reservations taken by phone | Books phone reservations in your Maddie dashboard | Focuses on online reservations — see Resy for phone booking details |
| Answers menu, hours & dietary questions by phone | Trained on your menu, hours, and dietary options | See Resy for details |
| Front-of-house phone relief | Takes the phone off the host stand during service | See Resy for details |
| Setup & hardware | No new hardware; most restaurants live in under an hour | See Resy for setup details |
| Pricing | See our pricing page for current plans | See Resy for current pricing |
Key differences
Answers the call instead of the website
Resy is built around online booking. Maddie is built around the live phone call — the channel guests still use for questions and last-minute tables — so those calls don't ring out unanswered.
Keeps your host stand on the room
During service the phone competes with seated guests. Maddie answers the line so your team can stay focused on hospitality in the dining room.
Accurate answers from your own facts
Maddie answers menu, hours, and dietary questions from the knowledge you provide — not a generic script — so phone guests get it right the first time.
Coexists with your booking tools
Maddie captures phone reservations in your Maddie dashboard, so you can keep Resy for online bookings while Maddie handles the phone.
Which one is right for your restaurant?
Maddie is best for…
Restaurants that take online bookings but still field plenty of phone calls — questions, special requests, last-minute reservations — and want every one answered, with the phone off the host stand and guest questions handled from their own menu and hours.
Resy is best for…
Resy is a strong fit if your priority is its online reservation experience and table-management tools. For its current features, integrations, and pricing — including any phone or call-answering capabilities — check Resy directly so you can compare accurately.
Either way, Maddie, the AI phone host for restaurants, is built to answer every call on the first ring, book reservations 24/7, and answer guest questions from your own menu, hours, and dietary options — with no new hardware and fast setup.
Frequently asked questions
Is Maddie a replacement for Resy?
They address different needs. Resy focuses on online reservations and table management; Maddie answers your phone, captures reservations taken by phone, and handles guest questions. If your biggest pain is missed or unanswered calls, that's what Maddie is built to fix.
What happens to calls during a busy service?
Maddie answers them on the first ring, so the phone stops pulling your host away from seated guests. She handles the call herself and transfers to your team only when a caller asks for a person.
Can Maddie book a reservation over the phone?
Yes. Maddie collects the date, time, party size, and special requests, reads them back to confirm, and books the reservation in your Maddie dashboard.
Does Maddie answer after hours?
Yes. Maddie answers around the clock — including nights, holidays, and before you open — so after-hours callers reach a helpful response instead of voicemail.
Is setup complicated?
No. There's no new hardware, and most restaurants are live within an hour by forwarding their existing number to Maddie.
See what Maddie can do for your restaurant
Answer every call, book reservations 24/7, and never send a guest to voicemail. Set up in under an hour — no new hardware.
Get Maddie for your restaurant