SevenRooms alternative
Maddie vs SevenRooms: who answers the phone when a guest calls?
SevenRooms is a reservation, seating, and guest-experience platform — it helps restaurants manage bookings and guest data. But when a guest actually calls the restaurant, someone still has to pick up. Maddie is the AI phone host that handles that live conversation: she answers every call on the first ring, books reservations by phone, answers menu and hours questions, and transfers to your team when needed. This is a fair comparison of where each one is the better fit.
Maddie vs SevenRooms: side by side
| Feature | Maddie | SevenRooms |
|---|---|---|
| What it is | AI phone host that answers your restaurant's calls | Reservation, seating & guest-experience platform — see SevenRooms for details |
| Answers inbound phone calls | Every call, on the first ring, 24/7 | See SevenRooms for current phone / call-handling capabilities |
| Captures reservations taken by phone | Books phone reservations in your Maddie dashboard | Focuses on reservations & guest data — see SevenRooms for phone booking details |
| Answers menu, hours & dietary questions by phone | Trained on your menu, hours, and dietary options | See SevenRooms for details |
| Transfers to staff & logs the call | Warm-transfers on request; every call kept as a transcript | See SevenRooms for details |
| Setup & hardware | No new hardware; most restaurants live in under an hour | See SevenRooms for setup details |
| Pricing | See our pricing page for current plans | See SevenRooms for current pricing |
Key differences
Handles the live phone conversation
SevenRooms manages reservations and guest profiles. Maddie is the voice on the phone — answering, booking, and resolving guest questions in real time on the call itself.
Never sends a caller to voicemail
When your team is busy or closed, Maddie answers instead of letting it ring out, so a phone caller still gets a real answer and a captured reservation.
A record of every call
Maddie logs each call as a timestamped transcript with any transfer noted, so you can see exactly what a guest asked and what was booked.
Fits with your existing stack
Maddie captures phone reservations in your Maddie dashboard, so you can keep using SevenRooms for guest management while Maddie covers the phone.
Which one is right for your restaurant?
Maddie is best for…
Restaurants that want the phone answered like a great host would — every call picked up, reservations captured, guest questions answered from their own menu and hours, and a warm transfer to staff when a caller needs a person.
SevenRooms is best for…
SevenRooms is a strong fit if your priority is reservation, seating, and guest-experience / CRM tooling. For its current features, integrations, and pricing — including any phone or call-answering capabilities — check SevenRooms directly so you can compare accurately.
Either way, Maddie, the AI phone host for restaurants, is built to answer every call on the first ring, book reservations 24/7, and answer guest questions from your own menu, hours, and dietary options — with no new hardware and fast setup.
Frequently asked questions
Is Maddie a replacement for SevenRooms?
They serve different needs. SevenRooms focuses on reservations, seating, and guest data; Maddie answers your phone, books reservations taken by phone, and handles guest questions on the call. If unanswered calls are your main concern, Maddie is built for that.
Can Maddie answer guest questions on the phone?
Yes. Maddie is trained on your menu, hours, and dietary options and answers from that information, so phone guests get accurate answers rather than a callback.
Does Maddie hand off to a real person?
Yes. When a caller asks for someone, Maddie warm-transfers to your configured staff number and logs the transfer with a reason and timestamp, with a fallback if no one picks up.
Do I get a record of each call?
Yes. Every call becomes a searchable, timestamped transcript in your Maddie dashboard, with transfer events shown inline.
How long does setup take?
Most restaurants are live within an hour. There's no new hardware — you forward your existing number to Maddie.
See what Maddie can do for your restaurant
Answer every call, book reservations 24/7, and never send a guest to voicemail. Set up in under an hour — no new hardware.
Get Maddie for your restaurant